Built to Perform. Backed to Last.

Return Support

Please complete and submit this form to begin your warranty claim.

Units submitted for warranty service which exhibit cosmetic wear and cannot be repaired may be replaced with a reconditioned unit of equal or better condition.

HOLOSUN Return Authorization Form

1. After submitting this form, you will receive an email within 1–2 business days with a prepaid USPS return label (PDF). Print and attach this label to your package. If you don’t see the email, please check your spam folder or contact us.

2. You may use our prepaid label or your own shipping carrier. If you choose your own carrier, please provide us with the tracking number as soon as possible. We strongly recommend dropping it off in person at the post office and requesting a receipt.

3. Please ship your optic in its original box and remove any aftermarket parts such as mounts, covers, or accessories.

Once we receive your optic, warranty processing may take 15–20 business days.

Holosun is not responsible for lost packages due to incorrect or incomplete addresses. 

Make sure to review all contact information before submitting your claim.

YOur Info

Product Serial NumberEmail Address*

Optics featuring our Solar Failsafe will automatically switch to battery power whenever there is not enough light available to power the reticle. 

In manual mode, the optic will always use battery power. The solar cell on top of our optics is actually a photodiode array (basically a light sensor). It controls both the auto brightness adjustment and provides solar power to the product when in auto mode.

Sometimes our customers try to test if battery power is working by covering the panel to see if the reticle will still be there. The problem with that test is that you trick the optic into thinking that you are in very low light conditions. The optic then lowers the reticle intensity down to night vision compatible mode, which means that the user is unlikely to see the reticle in normal lighting conditions.

The best way to test if the battery is taking over is to leave the panel uncovered, but go into a very dark room and see if you still get a reticle. You will know the room is dark enough if you do not get a reticle when no battery is in the optic.

I Understand Auto Mode

A canted objective lens is part of the design of reflex/reflective type optical sights. 

Note that the coating on the objective lens is there so that the lens can act as a mirror for the specific wavelength of light produced by the LED located at the opposite end of the optic.

In order to create a proper reflection of the reticle/dot, the objective lens must be perpendicular to the LED. You may see some objective lenses that are tilted left to right, top to bottom and others that are in between. This is due to the different locations of the LEDs in different models.

Holosun optics are subjected to 1000g shock testing, water immersion, high/low temperature, drop testing, and more to ensure you receive a rugged optic.

I understand Reflex Sights have a canted objective lens.

POSITIVE side DOWN in a battery tray with two screws, POSITIVE side OUTWARD if there is a round battery cap.

I understand battery orientation on my type of optic.

CONTACT INFORMATION

First Name*Last Name*Company Name / Agency Name

Phone Number*Street Address*

City*State*Zip Code*

Please provide some details about your warranty claim

Name of the Holosun representative who sent this form to you.Quantity for Return*Enter The Model Number from the Packaging or Optic Housing.*

Example: HS510C or EPS-CARRY-RD-MRS
Comma separated lists can be pasted here also.

Product Serial Number*

Your serial number is located next to the model number and follows a "#" sign. If more than one unit, please separate serial numbers with a ;

Place of Purchase*

For Ebay or Amazon purchases, please include the store name

Reason for Return*

Please describe the issue with as much detail as possible

Are you a Direct Dealer or Distributor?

Let us know if you are a direct dealer or distributor with a Holosun account.

Are you a Dealer or Distributor with a Holosun account?

YesNo

If you are a reseller and would like to include your own reference number, please input your RMA/RTV/VRA number here:Holosun provides one (1) prepaid return shipping label per calendar month for dealers and distributors.

Is this return eligible for a prepaid shipping label?

YesNo

What if I have an older model?

If you have any older model that is no longer available, you will receive a newer model of equal of greater value.

If your discontinued optic is determined to be defective and a replacement is required, you will receive a different model of equal or greater value. If a newer version of the same model is available, you will receive the newer version as a replacement.

I understand that replacement models for discontinued models will be replaced at the discretion of Holosun with a model of equal or greater value.

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